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City IT Managed Services
06.13.2020
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06.26.2020
Change Management for Utility Billing Relief

A City’s Water Utility contracted SDI to provide water, sewer, and tax billing relief to the City’s non-metered customers through billing modifications

06.26.2020
Enterprise Asset Management (EAM) Implementation – Project Management, Change Management, Testing and Training

A natural gas Utility client contracted SDI to deliver an Enterprise Asset Management (EAM) system with high user adoption and user satisfaction scores.

06.25.2020
Information Systems Master Plan for Water Utility District

A Water Utility District contracted SDI to conduct an Information Systems (IS) Master Plan.

06.25.2020
Work and Asset Management System Assessment

The City’s Utilities Department contracted SDI to conduct an assessment for a Work and Asset Management Solution.

06.19.2020
Cybersecurity Assessment for Water Utility

A Water Utility needed a cybersecurity assessment for its District’s IT and SCADA environment. The SDI team was tasked with identifying common vulnerabilities and exposures...

06.16.2020
Advanced Video Surveillance for Power Utility Tower Light Monitoring

A large power company has a high voltage power line that spans nearly 2.5 miles, with five towers in the water and two additional towers...

06.12.2020
Water Billing and Customer Information System

A major water Utility contracted SDI to perform Banner Database Migration effort will involve the conversion of 600-plus forms from Client Server Forms 6i to Web...

06.12.2020
Work and Asset Management Assessment

A major utility contracted SDI to establish a high-level requirements definition, high-level technical blueprint, cost estimates, and implementation plan for the Long Cycle Work Asset...

04.23.2020
IT Managed Services for City Water Department

SDI provides an embedded managed services team to meet 100% of the systems performance requirements as required by this critical City system.

07.17.2018
Wastewater Utility IT Assessment and Strategic Plan

SDI delivers advanced IT consulting support for major public utility district.

07.17.2018
Refuse Utility Billing System Integration

Major utilities firm sought Advisory services from SDI as SDI is currently providing technical support and maintenance to the their Banner Customer Information System (CIS).

07.16.2018
Electric Utility IT Portfolio Management and Project Management Office

A power utility company sought a trusted advisor to assist with the strategy, procurement, implementation, and change management aspects of their evolving enterprise IT portfolio.

07.16.2018
Gas Utility Work Asset Management Assessment

SDI delivers a high-level requirements definition, high level technical blueprint, cost estimates and implementation plan for utility firm.

07.13.2018
Water Utility Customer Information System (CIS) and Billing System – Application Managed Services

SDI Presence provides 24×7 application managed services support of a large municipal water utility’s Customer Information (CIS System)/Utility Billing System and 20+ interfaces

04.23.2015
IT Managed Services for a Large Thermal Utility

SDI was contracted to manage the daily information operations of a 200-component Local Area Network (LAN) for the world’s largest interconnected District Cooling System, helping...