It seems that when “smart” is used in conversations related to information technology, people think of smart devices rather than smart, innovative, and effective organizations.

As a national leader in the delivery of information technology planning and services, the SDI Team believes that the business and operational processes underlying IT organizations are fundamental to the larger organization’s success. SDI presents this white paper series, curated to share our gained knowledge from hard-won experience and lessons learned over 20 years of serving some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies.